If you run a trade business in New Zealand, you know how important it is to get good reviews from your customers. Reviews can help you attract more clients, build trust and credibility, and boost your reputation in the market. But how do you get good reviews for your trade business? Here are some tips to help you out.

Provide good service

The most obvious way to get good reviews is to deliver high-quality service that meets or exceeds your customers' expectations. Whether you are a plumber, electrician, builder, or landscaper you should always do your best to complete the job on time, on budget, and with professionalism. Quality service is the foundation of customer satisfaction and loyalty.

Ask for feedback

Don't be shy to ask your customers for feedback after you finish the job. You can do this in person, by phone, by email, or by text message. Thank them for choosing your business and ask them how they feel about the service they received. If they’re happy, ask them if they would be willing to leave a review on your website, social media, or online platforms like Google My Business or Trade Me Services. Make it easy for them to leave a review by providing them with a link or a QR code.

Respond to reviews

Whether you get positive or negative reviews, you should always respond to them promptly and politely. Thanking your customers for their positive reviews shows that you appreciate their feedback and value their business. Addressing any issues or complaints in your negative reviews shows that you care about your customers' satisfaction and are willing to resolve any problems. Responding to reviews also helps you improve your online reputation and visibility.

Offer incentives

Another way to encourage your customers to leave reviews is to offer them some incentives or rewards. For example, you can offer them a discount on their next service, a free gift card, or a chance to win a prize draw. Incentives can motivate your customers to share their experiences and opinions with others and show them that you appreciate their support. However, make sure that your incentives are ethical and transparent, and do not influence the content or tone of the reviews.

Showcase your reviews

Once you get good reviews for your trade business, don't let them go unnoticed. Showcase them on your website, social media, flyers, brochures, or vehicles. Displaying your reviews can help you attract more customers, enhance your brand image, and increase your confidence and pride in your work. Showcasing your reviews can also inspire your existing customers to leave more reviews and spread the word about your business.

Getting good reviews for your trade business isn’t hard if you follow these tips. Reviews can help you grow your business, improve your service quality, and strengthen your customer relationships. So don't hesitate to ask for feedback, respond to reviews, offer incentives, and showcase your reviews. You'll be amazed by the results!

If you need help – let us know.